Designation : Customer Support Engineer
Qualification : B.Tech/B.E.
Location : New Delhi
Salary : Rs.8.0 Lacs
Job Description :
Serves as an expert on VWO and associated web technologies.
This is a high-profile customer-facing technical role to find solutions to issues faced by customers with the products and help them work through technical difficulties.
Customer support engineer is the technical interface between the customers and VWO’s Development/QA and Product management teams.
Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
Regular and proac
ive follow ups with customers with recommendations, workarounds, updates, and action plans.
Log software defects using a bug tracking system and work closely with software developers to analyze the defects and track them to resolution.
Create internal or external knowledgebase articles/whitepapers.
Work with the product management team to continuously evolve the product based on customer feedback, reported issues and new trending technologies.
Skills Required :
Prior experience of supporting enterprise customers is a must.
Good understanding of web applications, HTML, JavaScript, and CSS.
Outstanding communication, understanding and writing skills.
Interview Process :
Telephonic Round
Technical Round
Face to Face Round
Apply Mode : Online